Legal

Delete Your Account

Scan PRO AI by ObjectCrafts

Last Updated: October 12, 2026

1. Overview

This page explains how to request deletion of your Scan PRO AI account and the data associated with it, exactly what is deleted, and how long it takes. It applies to accounts created by signing in with Google or with Apple.

You do not need an account to use Scan PRO AI — scanning, PDF export, and sharing all work without signing in.

2. Before You Start: Cancel Your Subscription

Deleting your account does not cancel an active paid subscription. Your subscription is held by Google Play or Apple, not by us, so we cannot cancel it on your behalf. If you do not cancel it yourself, you will continue to be billed after your account is deleted.

Cancel your subscription first:

3. How to Request Deletion

Email hello@objectcrafts.com from the email address you signed in with, using the subject line "Delete my Scan PRO AI account".

We use the sending address to locate your account, so please write from the address you used to sign in. If you signed in with Apple using Hide My Email, send your request from that private relay address, or include it in your message.

We confirm completion by reply within 30 days, and in most cases within a few business days.

4. What Gets Deleted

  • Your account record, including your email address and display name, is deleted from RevenueCat, the subscription service we use to manage trials and purchases.
  • Your trial and subscription history held in that account record.
  • Any bug reports you sent us from inside the app, along with the screenshots and logs attached to them.
  • Your deletion request email and our correspondence about it, once deletion is confirmed.

Data you control and can remove yourself

Some data lives in places only you can access, so we cannot delete it for you:

  • Google Drive backups. If you used the optional cloud backup feature, your backups are stored in a private app folder in your own Google Drive. To remove them, open Google Drive settings, go to Manage apps, find Scan PRO AI, and choose Options → Delete hidden app data.
  • Data stored on your device, including your saved sign-in details and cloud backup credentials. Uninstall the app to remove it.

5. What Is Not Deleted, and Why

  • Documents stored on your device. Your scans, PDFs, signatures, and logos are your own files and are never uploaded to our servers, so we have nothing to delete. They remain on your device until you delete them in the app or uninstall it.
  • App analytics and crash data. Usage and crash data is linked to a random app identifier and your device's advertising identifier, not to your name or email address, so we cannot locate it from your account details. It is discarded automatically on our providers' retention schedules. You can reset your advertising identifier at any time (see Section 7) so that future activity is not connected to your past activity.
  • Payment and transaction records held by Google Play or Apple. These are controlled by the app store, not by us, and both are required to retain them for tax and accounting purposes. Contact Google Play or Apple Support about those records.

6. This Cannot Be Undone

Account deletion is permanent. We cannot restore a deleted account, its trial status, or its purchase history, and there is no grace period in which you can change your mind.

If you later sign in again with the same email address, you will start as a completely new user. If you still have an active subscription at that point, you will need to use Restore Purchases in the app to reconnect it.

If you only want to stop cloud backup or advertising measurement, you do not need to delete your account — see the options below.

7. Alternatives to Deleting Your Account

  • To stop cloud backup but keep your account: turn off sync in the app's settings, or revoke the app's Drive access at myaccount.google.com/permissions.
  • To stop advertising measurement: reset or delete your advertising identifier in your device settings (Android: Settings → Privacy → Ads; iOS: Settings → Privacy & Security → Tracking).
  • To remove all app data from your device: uninstall the app.
  • To find out what data we hold about you: email hello@objectcrafts.com.

8. Contact Us

Questions about deletion or your data: